Frequently asked questions

Plan on 500–1,000 pieces per design for custom work. Where you use stock canopy colours with straightforward screen printing, 300 is usually workable — expect the unit price to reflect the short run — and full custom printing, bespoke frames or dyed-to-order fabric sit at the upper end. The driver is setup cost: printing screens and cutting preparation cost the same whether the run is 300 or 3,000, so the per-unit figure falls as volume rises. We confirm the actual minimum for your design at quotation rather than after you have invested time in artwork.

Usually yes, subject to a minimum per colour or per size. Tell us the split you want and we will confirm what the factory accepts, because mixing affects how fabric is cut.

Yes for standard models, priced accordingly. A trial order is usually the right way to start a relationship, and we treat it as a step towards a repeat programme rather than as a nuisance.

Yes. Consolidation is a practical advantage of working with one partner rather than several factories, and it lowers per-unit freight on smaller programmes.

No. We take custom orders only — there is no stock programme and nothing is shipped from a warehouse. The models on this site show what the cluster can build; every order is produced to your specification, with final spec, MOQ and price confirmed once your requirements are fixed.

Never without your written permission. A style developed with you is not reused, not quoted as a reference and not produced for anyone else. The photographs on this site are reference pictures of items made for the open market — not other customers' designs.

30% deposit with the order and 70% balance against bill of lading copy is standard for a new relationship. Samples are paid in full before production starts. Other terms can be discussed once there is order history.

Bank transfer to a company account in USD is standard. Other arrangements can be discussed. We confirm account details only through the pro forma invoice, never through a changed email thread.

Because it lets us propose a specification that hits it. Without a target we can quote anything; with one we can tell you honestly whether it is achievable and where the compromise would be.

Usually 30 days, because fabric and component costs move. The validity period is stated on the quotation itself.

Finished goods sampled to an agreed AQL, covering dimensions, fabric, print quality, stitching, frame and mechanism function, finish and packing. You receive a written report with photographs before the balance payment is due. Full detail is on the quality page.

Yes, at your cost, and we share the report whether it is favourable or not. For a first order with a new supplier it is usually worth the fee.

We provide standard export documents with every shipment. Testing to a specific standard — fabric composition, colour fastness, UV performance, water column or restricted substances — is arranged through a third-party laboratory at cost. Tell us the standard you need at quotation stage.

Send photographs, quantity affected and batch reference within the agreed window. We assess against the approved reference sample and the inspection report, then agree a resolution in writing — replacement parts, credit against the next order, or re-production.

Yes. Ribs, shafts, fabric, handles, tips, mechanisms, bases and trims are supplied on their own — for assembly elsewhere, for spare parts programmes, or to fill a gap in your own supply. See components & parts.

Yes, and it is the most reliable starting point. Send the part, tell us the volume, and we will measure it and quote against the actual item.

Generally higher than for finished umbrellas, because component runs are priced by machine time and material batch. Moulded and plated parts start highest; fabric and cut tube are usually more flexible. Confirm per item.

Yes, and it is usually the cheapest way to stock them — the freight is already paid, and heavy parts use the weight capacity that umbrellas leave unused.

We are a sourcing partner based inside the cluster rather than a single factory. We will tell you which factory makes your item, and you are welcome to audit it. Being explicit about this is more useful to you than claiming to be both.

Artwork, drawings and brand files are treated as confidential and shared with the production floor only to the extent needed to make the item. We sign an NDA before receiving drawings, and we will not display your logo or product publicly without written permission.

Within one business day. If your enquiry includes quantity, specification and destination, the reply will include indicative pricing rather than just a request for more information.

Yes — factory visits in the Songxia cluster can be arranged, and a live video walkthrough is available if travel is not practical.